Privacy Policy

1. Introduction

WorkProcedures ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services at workprocedures.com.

2. Information We Collect

We collect information you provide directly to us, including:

• Account Information: Name, email address, password, and organization details when you create an account.
• Payment Information: Billing address and payment details processed securely through Stripe. We do not store your full credit card number.
• Content: Standard operating procedures, workflows, handbooks, and other content you create using our services.
• Communications: Information you provide when contacting us for support or feedback.

We also automatically collect:

• Usage Data: Pages visited, features used, and interactions with our services.
• Device Information: Browser type, operating system, IP address, and device identifiers.
• Cookies: We use cookies and similar technologies to maintain sessions and improve your experience.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent or unauthorized activity
• Personalize and improve your experience

4. Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf (e.g., payment processing, hosting, analytics).
• Team Members: With other members of your organization who have appropriate access permissions.
• Public Sharing: When you choose to share handbooks publicly, they become accessible to anyone with the link.
• Legal Requirements: When required by law or to protect our rights, privacy, safety, or property.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of data in transit and at rest, regular security assessments, and access controls. However, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. We will also retain and use your information to comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated data at any time.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Delete your personal information
• Export your data in a portable format
• Opt out of marketing communications
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us at privacy@workprocedures.com.

8. Cookies

We use essential cookies to maintain your session and authentication state. We may also use analytics cookies to understand how our services are used. You can control cookie preferences through your browser settings, though disabling essential cookies may affect functionality.

9. Third-Party Services

Our services integrate with third-party services including Stripe for payments, OpenAI and Anthropic for AI features, and cloud hosting providers. These services have their own privacy policies, and we encourage you to review them. We only share information necessary for these services to function.

10. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we learn we have collected information from a child under 16, we will delete that information promptly.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in compliance with applicable data protection laws.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Email: privacy@workprocedures.com
Website: workprocedures.com/contact